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Returns - Customers outside the US

Returns - Customers outside the US

WE DO NOT ACCEPT DAMAGED PRODUCTS FOR CREDIT OR REPLACEMENT.

ALL RETURNED PACKAGES SHOULD BE SHIPPED WITHIN 5 DAYS FROM THE DATE OF ISSUE OF THE RMA NUMBER.

Customer is responsible to pay for the return shipping charges when returning the product for credit.

If you are outside the USA in a country where we have a local representation to accept the returns, you may send the return package to the RMA center located in your country.

Return for Credit:

We accept returns for credit within 30-days of the purchase.

All exchanges and returns for credit require a Return Merchandise Authorization (RMA) number.

All returned products should be in the condition they were received in, in the original manufacturer's packaging including all accessories, blank warranty cards, instruction manuals, UPC barcodes, serial number labels on the packaging and the product. Opened and/or used products or products returned in unsaleable condition are subject to a re-stocking fee of 30%.

Please note that shipping charges CANNOT be refunded.

An amount of regular shipping charges will be deducted from the original order for refunds of any returned items which were eligible for free shipping.

Return of Defective product:

It is always our effort to ensure that the products being shipped out to our customers are free of any defect. If you have received a product that is not performing as expected, please let us know and we will provide you with a replacement (if available in stock).

All exchanges and returns for credit require a Return Merchandise Authorization (RMA) number.

As soon as we receive the product, we will inspect it and verify for the reported problem. If found defective, we shall issue a full refund to you or send a replacement (as agreed with you, and subject to availability in stock), and reimburse your shipping costs, limited to the carrier and service recommended by us. In case the product is found to be working as expected, a refund for the purchase price of the product will be issued, and may be subject to a re-stocking fee of 30%.

An amount of regular shipping charges will be deducted from the refund amount for any returned items which were eligible for free shipping in the original order.

 

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