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RMA Request Form

RMA Request Form

A Return Merchandise Authorization number is required to send back any returns. Please complete the form below and click the 'Submit' button at the bottom of the page. If you prefer, you may download the RMA form, fill it in and email it to us at CS@SunriseNanotech.com. Allow us 24 hours from receipt to issue your RMA number.

Customer Service can be reached at CS@SunriseNanotech.com or by phone at 408-673-7861.

To return an item, follow the instructions below:

  • A Return Merchandise Authorization number is required. Please fill in this form and email it to us at CS@SunriseNanotech.com. Allow us 24 hours from receipt to issue your RMA number.
  • Pack the item(s) securely. All returned products should be in the condition they were received in, in the original manufacturer's packaging. Opened and/or used products or products returned in unsaleable condition are subject to a re-stocking fee of up to 50%.
  • Include a copy of this form duly filled in with a detailed description of the problem with the product, as well as a copy of your original receipt.
  • Please write the RMA Number on outside of the shipping box.
  • Insure the package when shipping. Please note that shipping charges CANNOT be refunded.
  • An amount of normal shipping charges will be deducted from the original order for refunds of any returned items which were eligible for free shipping.
  • Ship the item(s) to - Sunrise RMA Dept. at the address provided to you along with the RMA Number.


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
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